Frequently Asked Questions - Select your Topic

Order

Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier
company name and tracking number.

This usually happens when you place an order as a Guest without creating an account on our website. If you first
create an account and then place the order, it will reflect under your account. However, you can still track your order
status by following the below mentioned step:
 Click on SIGN IN ACCOUNT on the top right corner of the website.
 Select Track Order
 Enter your details

It takes 4-7 days to ship an order. Once shipped, a product should be delivered to you within 5 days. However, there
might be some delay in delivery due to below mentioned reasons:
 If the area where you live is very interior in the region.
 Natural calamities like heavy rain, earthquake etc.
 Political disturbance, National and Regional holidays etc.

We have you covered! We will call you and confirm your availability and reschedule the delivery for you.

Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns

Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first
time

You can request for the item to be replaced or returned by sending us a mail on [email protected] or
calling our helpline number +91 7827767063 between 9 AM and 7 PM

Please contact our Customer Support with the service center details so that we can look into this.

The courier person will call you before delivery only if he cannot find your location with the address shared

Please let us know the details by contacting our Customer Support & we’ll look into this for you.

Cancellation & Returns

You can cancel an order using any of the below mentioned methods:
 By contacting us on our helpline number – +91 7827767063 (9 AM – 8PM).
 By writing to us at [email protected]

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

 It takes max 2 hrs to cancel the order once the request is received on call.
 Request received through mails will be fulfilled within 1 day.
 orders will be cancelled immediately if done via my accounts section

Yes, Proctap.com reserves the right to cancel any order under the following circumstances:
 Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
 In case of wrong product price or specification mentioned on proctap.com.
 Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product
will be cancelled; however, remaining products of the order will be delivered.
 If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier
Partner even after placing the order.
 Suspected fraudulent information.

Why not , a product can be returned but only under the following circumstances:
 Product is physically damaged/defective
 Varies from the description on the website
 Wrong item delivered

Mentioned below are the criteria for Return
 Customer should intimate us within 7 days of receiving the order
 For damaged product customer should intimate us within 48 hours of delivery
 Product should be unused. Not even once
 Brand packing should remain intact
 Invoice should be available
 All the tags/labels should be available
 Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments,
custom made products also those product which are mentioned as non-returnable in that product’s catalogue
are not accepted for returns.

If you receive the product in a different color, however, specifications are same then return will not be done

Sorry about that. Please get in touch with our customer care team at [email protected] or call us on our
helpline number +91 7827767063 between 9 AM and 8 PM

Payments

No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order
will be placed for you by our team.

You can choose to pay for an order with any of the below methods:
 Cash on Delivery
 Net Banking
 Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries
 NEFT/RTGS

Yes! You can use your Debit/Credit card or Net banking to shop on our mobile website.

Warranty

All products bought on proctap.com come with manufacturer warranty. You can check with the manuals provided
with the product or the manufacturer’s website for information about a service/warranty

Most service centers accept a proof of purchase(i.e. original invoice ) as proof to provide warranty service. If you
face any trouble, please contact us for help at [email protected]

We will have to open the box to seal a warranty card and most consumers don’t accept items if the box has been
opened. Hence as a policy we don’t seal on warranty cards. All manufacturers accept the purchase invoice as proof
to provide warranty. Please keep it safe

Yes, the warranty for your replacement will be the same as your initial product.

Call Us at: 9 AM – 8 PM
+917827767063 (Helpline Number)
Email Us at:
[email protected]