Frequently Asked Questions - Select your Topic
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier
company name and tracking number.
This usually happens when you place an order as a Guest without creating an account on our website. If you first
create an account and then place the order, it will reflect under your account. However, you can still track your order
status by following the below mentioned step:
Click on SIGN IN ACCOUNT on the top right corner of the website.
Select Track Order
Enter your details
It takes 4-7 days to ship an order. Once shipped, a product should be delivered to you within 5 days. However, there
might be some delay in delivery due to below mentioned reasons:
If the area where you live is very interior in the region.
Natural calamities like heavy rain, earthquake etc.
Political disturbance, National and Regional holidays etc.
We have you covered! We will call you and confirm your availability and reschedule the delivery for you.
Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns
Yes, we’ll make sure that the delivery is re-attempted the next working day if you can’t collect your order the first
Please contact our Customer Support with the service center details so that we can look into this.
The courier person will call you before delivery only if he cannot find your location with the address shared
Please let us know the details by contacting our Customer Support & we’ll look into this for you.
Cancellation & Returns
Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.
It takes max 2 hrs to cancel the order once the request is received on call.
Request received through mails will be fulfilled within 1 day.
orders will be cancelled immediately if done via my accounts section
Yes, Proctap.com reserves the right to cancel any order under the following circumstances:
Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.
In case of wrong product price or specification mentioned on proctap.com.
Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product
will be cancelled; however, remaining products of the order will be delivered.
If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier
Partner even after placing the order.
Suspected fraudulent information.
Why not , a product can be returned but only under the following circumstances:
Product is physically damaged/defective
Varies from the description on the website
Wrong item delivered
Mentioned below are the criteria for Return
Customer should intimate us within 7 days of receiving the order
For damaged product customer should intimate us within 48 hours of delivery
Product should be unused. Not even once
Brand packing should remain intact
Invoice should be available
All the tags/labels should be available
Exempted/non-returnable items – electronic items such as Printers, cartages, tablets, testing/lab instruments,
custom made products also those product which are mentioned as non-returnable in that product’s catalogue
are not accepted for returns.
If you receive the product in a different color, however, specifications are same then return will not be done
Sorry about that. Please get in touch with our customer care team at [email protected] or call us on our
helpline number +91 7827767063 between 9 AM and 8 PM
No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order
will be placed for you by our team.
You can choose to pay for an order with any of the below methods:
Cash on Delivery
Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India and 21 other countries
Yes! You can use your Debit/Credit card or Net banking to shop on our mobile website.
All products bought on proctap.com come with manufacturer warranty. You can check with the manuals provided
with the product or the manufacturer’s website for information about a service/warranty
We will have to open the box to seal a warranty card and most consumers don’t accept items if the box has been
opened. Hence as a policy we don’t seal on warranty cards. All manufacturers accept the purchase invoice as proof
to provide warranty. Please keep it safe
Yes, the warranty for your replacement will be the same as your initial product.