Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

We know the urgency of the ordered goods on our portal and to enable faster & safer deliveries of goods we have partnered with top logistics companies to ensure faster deliveries across pan India includes by road by Trains and sometime via Air as well

How Long Will it Take To Get My Package?

It takes 4-7 days to ship an order. Once shipped, a product should be delivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons:

  1. If the area where you live is very interior in the region.
  2. Natural calamities like heavy rain, earthquake etc.
  3. Political disturbance, National and Regional holidays etc.

How Do I Track My Order?

Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number. and can be track on ‘Track Your Order’ page

Do I Need to Create Account To Place Order?

Its not mandatory to create an account while placing the order, one can place the order without creating account , but we insist to create account as it will help to track your order activity for long time

Payments & Order Cancellation

How Can I Pay For An Order?

You can choose to pay for an order with any of the below methods:

  • Cash on Delivery
  • Net Banking
  • Visa, MasterCard, Maestro and American Express Credit or Debit
  • cards issued in India and 21 other countries
  • NEFT/RTGS

Is Warranty Applicable To Products I Buy On Proctap.com?

All products bought on proctap.com come with manufacturer’s policy. If a manufacturer offer warranty then we just pass it on to customer. You can check with the manuals provided with the product or the manufacturer’s website for information about a service/warranty

Can I Return The Order If I Received A Different Color Of The Product?

If you receive the product in a different color, however, specifications are same then return will not be done.

What should I do if I find the package open or tampered on delivery?

Sorry about that. Please get in touch with our customer care team at [email protected] or call us on our helpline number +91 7827767063 between 9 AM and 8 PM ( Mon-Sat)

How Should I to Contact if I Have Any Queries?

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What is the Refund Process if order cancelled/return ?

Once the order gets cancelled, amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.Credit/Debit Card/Net Banking/Wallets – 2-4 business days
If transaction is done by through NEFT and Cheque then customer need to share below nmentioned details at our Email Id [email protected] from registered e-mail id.

  1. Account Number
  2. IFSC Code
  3. Name
  4. Branch Address

SHOPPING CART

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